Contact us for help with an order, a product selector, sizing, shipping or a return request. Include the product URL or order number when relevant so the question can be checked against the correct listing.
Email support
Email: hello@lunarness.com
Typical response window: within 24 hours, Monday-Friday, 9:00 AM-6:00 PM Eastern Time. This is a response target rather than a guaranteed resolution time.
Before you send a message
- Product or sizing: include the product link, selected option and the measurement you are comparing.
- Order status: include the order number and the email used at checkout.
- Return request: review the Refund Policy and include the order number. Photos help when an item is damaged, defective or incorrect.
- Shipping: review the active destinations and rates on Shipping & Returns.
Send a message
Use the form below and provide only the information needed to answer the request. Do not send payment-card details through the contact form.
