This page reflects the active Shopify delivery profile reviewed on July 16, 2026. Checkout is the final source for the method, charge and estimate available to a specific address and cart.
Current standard shipping methods
Amounts below are in USD. The day ranges are the labels configured on the active shipping methods; they are estimates, not guaranteed arrival dates.
| Destination | Current rate | Method estimate |
|---|---|---|
| United States | Free | 10-15 days |
| Canada | Free | 10-15 days |
| Listed European destinations | Free | 10-15 days |
| Australia and New Zealand | $20 | 10-15 days |
| Hong Kong, Japan, Malaysia, Singapore and South Korea | $15 | 10-20 days |
| Israel, Turkey and United Arab Emirates | $20 | 15-25 days |
The current European zone includes Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
Processing and made-to-order products
Production status is not a store-wide promise. A product is treated as made to order only when its product page displays the corresponding badge. Those items require processing before dispatch. Products without that label should not be described as made to order. Review the product page and order confirmation for product-specific information; checkout supplies the destination-specific shipping method.
Tracking, customs and address accuracy
Tracking availability and carrier updates depend on the shipping service used for the order. Enter a complete delivery address at checkout and review it before paying. International orders may be subject to customs duties, import taxes or carrier charges imposed by the destination; these are not included unless checkout explicitly says otherwise.
30-day return request window
The official Refund Policy provides a 30-day window after receiving an item to request a return. An eligible item must be in the same condition received, unworn or unused, with tags and original packaging, and accompanied by proof of purchase. Exceptions include custom or personalized products, sale items and gift cards. The policy also explains the European Union cooling-off period, damaged or incorrect items, exchanges and refund timing.
- Email hello@lunarness.com before sending an item back.
- Include the order number and the item involved. Add photos for damage, defects or an incorrect item.
- Wait for acceptance and return instructions. Items sent without first requesting a return are not accepted.
The Refund Policy is authoritative if any summary on this page differs. Return eligibility, labels and fees can depend on the reason and instructions supplied for the accepted return.
Need help?
Use the contact form or email hello@lunarness.com.
