Shipping & Returns
Worldwide Delivery with Care
Discreet packaging. Free shipping over $50. Made-to-order craftsmanship.
Free
Shipping over $50
21+
Countries
5-7
Days Production
100%
Discreet Packaging
Processing Time
All Lunarness items are made-to-order. After you place your order, our craftsmen begin creating your piece.
5-7 business days production
7-10 business days production
Shipping Rates
| Region | Standard | Express | Delivery |
|---|---|---|---|
| United States | $5.99 (Free 50+) | $14.99 | 7-14 days |
| Canada | $7.99 (Free 50+) | $16.99 | 7-14 days |
| United Kingdom | $6.99 (Free 50+) | $15.99 | 7-14 days |
| Europe (EU) | $7.99 (Free 50+) | $17.99 | 10-18 days |
| Australia / NZ | $9.99 (Free 50+) | $19.99 | 12-20 days |
| Rest of World | $9.99 (Free 50+) | $24.99 | 14-25 days |
Delivery times begin after production. Total = Production + Shipping.
Order Tracking
Once shipped, you receive an email with tracking number and estimated delivery date. Track anytime via your account.
Discreet Packaging
All orders ship in plain, unmarked packaging. Return address shows only "Lunarness" with no product details.
Customs & Duties: International orders may be subject to customs fees. These are the buyer's responsibility. Contact your local customs office for details.
Returns & Exchanges
Made-to-Order Policy
Because every item is handcrafted specifically for you, we cannot accept returns unless:
Arrived damaged or defective
Wrong size, color, or spec
Does not match description
How to Report an Issue
- Contact us within 7 days at hello@lunarness.com
- Send photos showing the damage with your order number
- We review within 24-48 hours and offer replacement or full refund
Still have questions?
Contact Us