Shipping & Returns
Worldwide delivery with care and discretion
Free Shipping
On orders over $50 USD
21+ Countries
Worldwide delivery
5-7 Days
Production time
Discreet
Plain packaging
Shipping Information
Processing Time
All Lunarness items are made-to-order. After you place your order, our craftsmen begin creating your piece to your exact specifications.
- Production Time: 5-7 business days
- Custom Orders: 7-10 business days
You'll receive an email with tracking information once your order ships.
Shipping Rates
| Region | Standard Shipping | Express Shipping | Estimated Delivery |
|---|---|---|---|
| United States | $5.99 (Free over $50) | $14.99 | 7-14 business days |
| Canada | $7.99 (Free over $50) | $16.99 | 7-14 business days |
| United Kingdom | $6.99 (Free over $50) | $15.99 | 7-14 business days |
| Europe (EU) | $7.99 (Free over $50) | $17.99 | 10-18 business days |
| Australia/NZ | $9.99 (Free over $50) | $19.99 | 12-20 business days |
| Rest of World | $9.99 (Free over $50) | $24.99 | 14-25 business days |
Note: Delivery times begin after production is complete. Total time = Production (5-7 days) + Shipping.
Free Shipping
Enjoy free standard shipping on all orders over $50 USD, worldwide. This offer applies automatically at checkout—no code needed.
Countries We Ship To
We currently ship to 21+ countries including:
- United States, Canada, Mexico
- United Kingdom, Ireland
- Germany, France, Netherlands, Belgium, Austria, Switzerland
- Spain, Italy, Portugal
- Sweden, Norway, Denmark, Finland
- Australia, New Zealand
- Japan, South Korea, Singapore
Don't see your country? Contact us—we may be able to arrange shipping to your location.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping prices.
We cannot predict or control these charges. Please contact your local customs office for more information before ordering.
Tracking Your Order
Once your order ships, you'll receive an email with:
- Tracking number
- Link to track your package
- Estimated delivery date
You can also track your order anytime by logging into your account or contacting our support team.
Discreet Packaging
We respect your privacy. All orders ship in plain, unmarked packaging with no indication of the contents. The return address shows only "Lunarness" without product descriptions.
Returns & Exchanges
Made-to-Order Policy
Because every Lunarness item is handcrafted specifically for you after you place your order, we cannot accept returns or exchanges on made-to-order items unless:
- The item is damaged or defective
- We made an error in crafting (wrong size, wrong color, etc.)
- The item doesn't match the product description
Damaged or Defective Items
If your item arrives damaged or defective, we'll make it right. Here's what to do:
- Contact us within 7 days of receiving your order
- Send photos clearly showing the damage or defect
- Include your order number in your message
Email us at: support@lunarness.com
We'll review your case within 24-48 hours and offer either:
- A replacement item (crafted to correct specifications)
- A full refund to your original payment method
Wrong Size?
Since our items are made-to-order based on your measurements, we strongly recommend:
- Measure carefully before ordering—see our Size Guide
- Contact us if you're between sizes or unsure
- Double-check measurements at checkout
If you provided incorrect measurements, we may offer a remake at a discounted rate. Contact us to discuss options.
Cancellations
You may cancel your order for a full refund if:
- Production hasn't started yet (typically within 24 hours of ordering)
Once production begins, cancellation is no longer possible as materials have been cut and work has commenced on your custom piece.
To request cancellation, email support@lunarness.com immediately with your order number.
Refund Processing
Approved refunds are processed within 3-5 business days. Depending on your payment method and bank, it may take an additional 5-10 business days to appear in your account.
Refunds are issued to the original payment method used at checkout.
Lost or Stolen Packages
Package Shows Delivered But Not Received
If tracking shows your package was delivered but you haven't received it:
- Check with neighbors or household members
- Look in safe spots (porch, garage, behind plants)
- Contact your local post office or carrier
- Wait 24-48 hours as packages sometimes show delivered early
If you still can't locate your package, contact us and we'll work with the shipping carrier to investigate.
Package Lost in Transit
If your package hasn't arrived and tracking shows no movement for 10+ days, contact us. We'll file a claim with the carrier and either:
- Reship your order at no cost, or
- Issue a full refund
Need Help?
Our customer support team is here to help with any shipping or returns questions.
- Email: support@lunarness.com
- Response Time: Within 24-48 hours
- Contact Form: Contact Us
Please include your order number in all communications for faster service.
- ✓ Free Shipping Over $50
- ✓ 21+ Countries
- ✓ Discreet Packaging
- ✓ Tracking Provided
