These answers point to the current product listing, Shopify checkout and official policies so a category-wide assumption does not override a specific product or order.
Orders and product status
Are all Lunarness products made to order?
No. Made-to-order status is product-specific. A qualifying item displays a Made to Order badge controlled by its product tag. Do not assume the same production method for a page without that label.
Can I request a change to a product?
Only the options shown in the product selector are offered automatically. Contact hello@lunarness.com before ordering to ask about an option that is not listed. A request is not accepted until support confirms it.
Can I cancel or change an order?
Contact support as soon as possible with the order number. Whether a change is possible depends on the order's current processing and fulfillment status; sending a request does not guarantee that it can be changed.
Shipping and delivery
Where does Lunarness currently ship?
The active checkout zones include the United States, Canada, eighteen listed European destinations, Australia, New Zealand, five Asia-Pacific destinations, Israel, Turkey and the United Arab Emirates. See Shipping & Returns for the full list.
What does shipping cost?
The active Shopify profile currently provides free standard shipping to the United States, Canada and listed European destinations. Current flat rates are $20 to Australia/New Zealand, $15 to the listed Asia-Pacific destinations, and $20 to Israel, Turkey and the United Arab Emirates. Checkout is the final source for a specific cart and address.
How long does delivery take?
Current shipping-method labels range from 10 to 25 days by destination. These are estimates and not guaranteed dates. A product displaying a made-to-order badge also requires processing before dispatch. Review the product page, checkout and order messages rather than adding one store-wide production time to every item.
Will customs or import charges apply?
They may apply to an international order. Destination authorities or carriers determine those charges, and they are the customer's responsibility unless checkout explicitly states otherwise.
Returns and order issues
What is the return request window?
The official Refund Policy provides 30 days after receiving an item to request a return. Conditions and exceptions apply. Contact support before sending anything back.
What condition must a return be in?
An eligible item must be in the same condition received, unworn or unused, with tags and original packaging, and accompanied by proof of purchase. Custom or personalized products, sale items and gift cards are among the listed exceptions.
What if an item arrives damaged, defective or incorrect?
Inspect it after delivery and contact hello@lunarness.com promptly with the order number and clear photos. Support will evaluate the issue under the Refund Policy.
Sizing and product details
How should I choose a size?
Measure the body area named by the product, then compare that measurement with the exact options and guidance on that product page. The Size Guide explains how to measure. A generic chart should not replace the product selector.
What if I am between listed options?
Do not automatically size up or down across every product type. Check the documented adjustment range and construction for that listing. If the page does not provide enough information, contact support with the product URL and measurement before ordering.
What materials are used?
Materials vary. Read the individual product description and specifications. Words such as gold, silver, pearl or leather in a style name can describe visible color or design language and do not by themselves prove solid precious metal, genuine pearl or animal leather.
Are fashion harnesses load-bearing safety equipment?
No such use should be assumed. Unless a product page explicitly provides a tested certification, treat harnesses, body chains and restraint-inspired pieces as decorative fashion accessories rather than climbing, fall-protection, medical or load-bearing equipment.
How do I care for a product?
Follow the material-specific care section on the product page. For faux leather, a soft slightly damp cloth and air drying away from direct heat are conservative starting points. Do not apply a leather conditioner unless the listed material and care instructions support it.
Contact support
Email hello@lunarness.com or use the contact form. Include a product URL or order number when applicable.
