Quick Answers
- Shipping: All active destinations use the fixed, weight-based USD rates and free-shipping thresholds listed on our shipping and return policy page.
- Returns: Contact support within 30 days after receiving an item. Eligibility, exceptions and instructions are governed by the official Refund Policy.
- Sizing: Measure the body area used by the design, then compare it with the live product selector and Size Guide.
- Support: Email hello@lunarness.com or use the contact form with the product URL or order number.
These answers point to the current product listing, Shopify checkout and official policies so a category-wide assumption does not override a specific product or order.
Orders and product status
Are all Lunarness products made to order?
No. Made-to-order status is product-specific. A qualifying item displays a Made to Order badge controlled by its product tag. Do not assume the same production method for a page without that label.
Can I request a change to a product?
Only the options shown in the product selector are offered automatically. Contact hello@lunarness.com before ordering to ask about an option that is not listed. A request is not accepted until support confirms it.
Can I cancel or change an order?
Contact support as soon as possible with the order number. Whether a change is possible depends on the order's current processing and fulfillment status; sending a request does not guarantee that it can be changed.
Shipping and delivery
Where can I find the shipping and return policy?
Use the Shipping & Returns page for current destinations, checkout rates, delivery-method estimates and a return-process summary. The official Refund Policy remains authoritative for return eligibility, exceptions, instructions and refund timing.
Where does Lunarness currently ship?
The active checkout profile includes the United States, Canada, eighteen listed European destinations, Australia, New Zealand, five named Asia-Pacific destinations, Israel, Turkey and the United Arab Emirates. Additional destinations are covered by the named regional and Rest of World fixed-rate zones shown on the Shipping & Returns page. See Shipping & Returns for the reviewed details.
What does shipping cost?
Shipping is weight-based and shown in USD. Current ranges are United States $14.90–$59.90, free from $250.00; Canada $14.90–$59.90, free from $250.00; Europe $14.90–$69.90, free from $250.00; Europe Other $24.90–$109.90; UK & EFTA $19.90–$99.90, free from $250.00; Turkey $14.90–$59.90, free from $250.00; Middle East $39.90–$119.90; Asia Pacific $24.90–$99.90, free from $350.00; Australia & New Zealand $39.90–$199.90; Asia Other $29.90–$139.90; Africa $29.90–$139.90; Diğer tüm ülkeler $29.90–$139.90; Latin America & Caribbean $29.90–$139.90. The five rate bands are below 1 kg, 1–1.5 kg, 1.5001–2 kg, 2.0001–3 kg and above 3 kg. Checkout is final for a specific cart and address.
How long does delivery take?
Current shipping-method labels range from 10 to 25 days by destination. These are estimates and not guaranteed dates. A product displaying a made-to-order badge also requires processing before dispatch. Review the product page, checkout and order messages rather than adding one store-wide production time to every item.
Will customs or import charges apply?
They may apply to an international order. Destination authorities or carriers determine those charges, and they are the customer's responsibility unless checkout explicitly states otherwise.
Returns and order issues
What is the return request window?
The official Refund Policy provides 30 days after receiving an item to request a return. Conditions and exceptions apply. Contact support before sending anything back.
What condition must a return be in?
An eligible item must be in the same condition received, unworn or unused, with tags and original packaging, and accompanied by proof of purchase. Custom or personalized products, sale items and gift cards are among the listed exceptions.
What if an item arrives damaged, defective or incorrect?
Inspect it after delivery and contact hello@lunarness.com promptly with the order number and clear photos. Support will evaluate the issue under the Refund Policy.
Sizing and product details
How should I choose a size?
Measure the body area named by the product, then compare that measurement with the exact options and guidance on that product page. The Size Guide explains how to measure. A generic chart should not replace the product selector.
What if I am between listed options?
Do not automatically size up or down across every product type. Check the documented adjustment range and construction for that listing. If the page does not provide enough information, contact support with the product URL and measurement before ordering.
What materials are used?
Materials vary. Read the individual product description and specifications. Words such as gold, silver, pearl or leather in a style name can describe visible color or design language and do not by themselves prove solid precious metal, genuine pearl or animal leather.
Are fashion harnesses load-bearing safety equipment?
No such use should be assumed. Unless a product page explicitly provides a tested certification, treat harnesses, body chains and restraint-inspired pieces as decorative fashion accessories rather than climbing, fall-protection, medical or load-bearing equipment.
How do I care for a product?
Follow the material-specific care section on the product page. For faux leather, a soft slightly damp cloth and air drying away from direct heat are conservative starting points. Do not apply a leather conditioner unless the listed material and care instructions support it.
Contact support
Email hello@lunarness.com or use the contact form. Include a product URL or order number when applicable.
